We do not accept cancelations on the day of the event. A $75.00 fee will be charge for cancelations on the same day of the event for ANY REASON. Customers must notify us by phone ( speak with a live representative) and email at least 24 hours prior to the event. If the customer paid a deposit , it will be not refundable but can still be used for future parties for a limit period of 1 year from the date of the canceled event. Failure to cancel in the time period indicated will result in a cancellation fee of $75.00 and no refund of the deposit paid. Deposit fee can be apply to any reservation previously re-scheduled (maximum 1 time) and then will be canceled. For Ponies, and Entertainners (as Face Painters, Balloon Twisters, Mascots and Attendants) there is no refund once the service has been provided.
30% cancelation fee (on the total amount of your order) applies in the case that our driver comes to the location of the party or event and customer cancels or any external reason(s) unrelated to the prevent us Parties N Fun Entertainment to complete equipment/service booked setup.
Unless the weather is so bad as to risk our equipment or when winds go really higher that jumps become unsafe, we leave the decision up to you, since your area might not be affected by weather conditions as much as other. Unfortunately, because our equipment is really heavy and our drivers work hard loading the heavy equipment into the truck, we no longer accept cancellations on the day of the party. Cancellations are only accept at least 1 day before the party by calling our office and talk to a live representative (please make sure to check our business hours). A fee of $75 will be charge in your card on file if you call on the day of the party to make a cancellation even if our driver didn’t come to you.
If our driver leaves the warehouse and comes to your house and you decide to cancel, you will get charged 30% of the total amount of your order. If you need to reschedule your party and we have availability for the same unit on your new date, we will be more than happy to make the changes for you. 😊 Deposits are not refundable, but it can be use for future parties, up to 1 year period from the day that you scheduled your party, so you will not loose your money with us! Thanks for your understanding!
Thank you visiting Partiesnfun.com and for your interest in our rental products and services. Below you will find a list of questions and answers common when first time renters are beginning the rental process. This is just a partial list, so if you don’t find the answers you’re looking for here, please call us at (954) 263-5757 and one of our “Party Professionals” will be happy to assist you.